IT Support Specialist
In the role of IT Support Specialist, we'll count on you to:
- Apply technology to address business needs and constraints
- Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
- Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
- Participate in enterprise-wide IT projects and initiatives
- Diagnose system hardware, software, and operator problems
- Provide advanced troubleshooting on complicated IT issues
- Provide support for software applications
- Provide desk side training upon request for enterprise applications
- Request hardware and software through the requisition system as directed by their supervisor
- Provide hardware support, printer and printing support
- Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
- Assist the IT Support team with software inventory where required
- Provide local office coordination and communication of technical support topics/issues of interest
- Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
- Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
- Perform other duties as needed
Preferred Qualifications
- Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
- This position may include travel
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Required Qualifications
- Associate's degree in Computer Science/MIS-related area or equivalent work experience
- A minimum of 1 year of experience in technical support of PC, networks and servers
- Excellent working knowledge of personal computer and peripherals
- Experience in systems operations and maintenance
- Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
- Working knowledge of Microsoft Office applications
- Excellent client service, interpersonal and communication skills
- Self-starter able to handle multiple tasks and deadlines with minimal supervision