Temporary Tax Examiner I (In Office)
Temporary Tax Examiner I (Colorado Springs - In Office)
Salary
$22.16 - $28.81 Hourly
Location
Colorado Springs, CO
Job Type
Temporary (9 months or less)
Job Number
TAA-80864-09.2023
Department
Department of Revenue
Division
Taxation - TPS: Contact Center
Opening Date
09/21/2023
Closing Date
9/28/2023 5:00 PM Mountain
Primary Physical Work Address
2447 N Union Blvd Colorado Springs, CO 80909
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Hiring Pay Rate
Although a range is given, the typical starting pay for this position is $50,544/ annual
This posting is only open to Colorado residents. - an exemption contingent upon residency waiver
Department Information
This is a temporary position. Applications will be considered from residents and non-residents of Colorado.
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.
CDOR Vision
To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
CDOR Values
Description of Job
The Service Centers serve as the “face” of the Taxation Division and our team of dedicated professionals work collaboratively within the Customer Contact Group to promote voluntary compliance with tax laws through education, assistance and customer service. These Centers are located in Lakewood, Colorado Springs, Pueblo, Fort Collins, and Grand Junction in order to provide taxpayers with face to face accessibility to help with filing, payments, information, and other resources.
Our Colorado Springs Service Center location is seeking a courteous and friendly team player with experience working in a diverse, customer focused environment to serve as a Tax Examiner. Our best Tax Examiners are adaptable and have strong computer software applications proficiency. Most of all, they possess a willingness and desire to learn and grow in an evolving atmosphere! Sound interesting? If so, read more about the duties and how to apply below:
Primary duties may include, but are not limited to:
Service Center Operations
- Offer friendly, courteous and complete customer service by ascertaining tax needs of all walk-ins into the Service Center regarding all tax and business inquiries and when applicable, the PTC application room.
- Direct all customers to the correct areas by identifying customers problems and needs. Answer ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies and assessments.
- Promote voluntary compliance with tax laws through researching customer problems, identify solutions and needs, and take corrective actions in accordance with policies, Statutes, and Regulations.
- Refer customers to additional resources and agencies in order to educate and assist customers further on maintaining compliance with tax laws.
- Set up accounts, issue and deny refunds, diagnose origin of tax balances and credits, verify credits and payments, troubleshoot taxpayer inquiries regarding their online accounts and logins.
- Refer and instruct customers on how to correct their accounts for sales, withholding, and income tax.
Account Work
- Correct accounting records by making transfers and/or adjustments using DOR systems. Assist with sales tax, wage withholding and income tax returns.
- Coordinate protest solutions with other DOR areas and other agencies through the supervisor.
- Analyze and adjust returns, accounts and customer information using DOR systems.
- Properly account for and record work coming into the Service Center, front desk and work completed.
- Create new sales tax liabilities and applying the correct jurisdiction codes and issuing licenses, letters and invoices.
- Create withholding liabilities and issuing licenses.
- Effectively close new or existing Sales Tax and Withholding accounts, closing sites, adding or re-adding sites correctly when applicable.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications
Must meet one of the following or any combination of experience/education to meet the qualifications:
OPTION 1:
Two years of experience in a high volume customer service environment.
AND
High School Diploma or General Education Diploma (GED).
OR
OPTION 2:
Associate's Degree Business Administration, Accounting, Public Administration, or similar field.
Substitutions
College or University coursework from an accredited college/university in accounting, business, economics, finance or a related field of study may be substituted on a year-for-year basis for the required experience.
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications and Competencies
The preferred applicant will possess the following:
Experience with GenTax software
Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
Ability to multi task in a fast-paced environment with strong attention to detail and thorough in completing work tasks
Proficient with Google Suite
Strong problem solving skills
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue:
1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Terms of Employment:
Temporary Aides are limited Per Colorado constitution, a temporary employee may work for the State no more than nine (9) months in a 12-month period. The 12-month period is not defined as a calendar or fiscal year, but a rolling 12-month period that begins with the month of the first day of work for the temporary assignment.
For continuous or regular (including part-time) work schedules, the temporary assignment starts the actual date the temporary employee begins work and ends after nine months. For example, a temporary employee who begins working June 15th may work continuously through March 14th. Upon completion of the continuous nine (9) month assignment the temporary aide must take four (4) months off prior to returning in the same position.
For intermittent "on and off' work schedules, each hour worked is counted toward a total nine-month limitation within 12 months. In this case, the temporary employee can work up to a maximum of 1,560 hours intermittently within a 12 month period. Upon the completion of a twelve (12) month period the temporary aide must take three (3) months off prior to returning as a temporary aide.
Temporary employees pay state, federal and local (if applicable) taxes, Medicare tax, and contribute to the Colorado Public Employees' Retirement Association (PERA). They also receive Workers' Compensation coverage. A temporary employee does not receive health/dental/life insurance benefits and does not receive annual/holiday pay. Temporary employees are called to work on an as-needed basis; there are no set hours or guarantee of hours.
Applicant Checklist:
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".
Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted.
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
Minimum Qualifications and Comparative Analysis:
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
How to apply:
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
If not applying online, submit application to:
It is recommended that you apply on-line and it is the applicant's responsibility to ensure their application materials include all documents in the applicant checklist and that they are received by the CLOSING DATE and TIME.
Department Contact Information:
Lakisha Boggs
Human Resources Analyst
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Agency
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website