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Business Partner - Innovation, Strategy & Delivery - Hybrid

Business Partner - Innovation, Strategy & Delivery - Hybrid

$90,180.00 - $113,460.00 Annually
Lakewood, CO
Job Type
Full Time
Job Number
Department of Revenue
Innovation, Strategy and Delivery-Administration
Opening Date
Closing Date
6/1/2023 5:00 PM Mountain
Department Information

We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state. 
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc.) employee wellness program and a great healthcare and retirement benefit package.
CDOR Vision
To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
CDOR Values

Description of Job
The Division of Innovation, Strategy & Delivery (ISD) is responsible for understanding and implementing business specific goals related to technology for the Department of Revenue (DOR). The Division works in partnership with Office of Information Technology (OIT), internal/external stakeholders including vendors and customers.

The Division is actively seeking a strategic Business Partner to serve as the primary contact between ISD and the Colorado Department of Motor Vehicles. The desired individual should possess highly effective oral and written communication skills in order to build and foster strong relationships, possess strong business acumen, have direct experience supervising the work of others and, is highly motivated to formulate, organize and monitor inter-connected projects.

This position oversees, administers, and maintains the division's project portfolio including priorities, planning, development and implementation of project efforts.

Specific duties and responsibilities include but are not limited to:

Division Liaison
  • Serves as the communication link between division stakeholders and ISD.
  • Drives and facilitates portfolio communications to all stakeholders including regular meetings to evolve the strategic roadmap.
  • Records and distributes meeting minutes, action items, and follow-up with owners.
  • Represents the business when stakeholders are not available.
  • Serves as first escalation point for project risks and issues, escalates to Director of Strategy and/or Senior Director of ISD as needed.
  • Works day-to-day using daily or weekly “Standups," other meetings, emails or chats (instant message) as a method to move work forward, inform stakeholders, and maintain transparency.
Project Management
  • Manages scope, schedule and budget for DOR project initiatives.
  • Executes project planning and implementation activities for the overall coordination, scheduling, planning, monitoring and control for all phases of an assigned project.
  • Leverages project management tools and methodologies in all project phases. 
  • Establishes and maintains project schedules including key milestones and deliverables.
  • Manages risks, assumptions, issues and dependencies.
  • Provides project status reports to all relevant stakeholders and manages changes to project scope, schedule and budget.
Division Strategic Project Portfolio
  • Works with division leadership to develop, document and maintain a 3-5 year Strategic Road map including new employee and customer benefits, process improvements and system introductions or major updates. 
  • Creates and maintains a Business Project Priority list providing the full listing of project work happening in the division.
  • Aids project priority discussions and provides data to inform decisions and direction.
  • Manages the division's strategic roadmap in partnership with leadership, stakeholders, vendors and partners to ensure roadmap objectives align with divisional and organizational goals.
  • Plan, prioritize, assign, analyze and monitor workflow, and maintain appropriate staffing levels and review progress to ensure the quality and quantity of work meets standards and deadlines for deliverables to meet program goals and objectives.
  • Establish work schedules, review and approve work time and absences.
  • Participate in the hiring process, provide subject matter expertise to HR during the comparative analysis process, interview candidates and hire.
  • Manage staff movement, pay, and employee concerns as they arise. 
  • Identify training and developmental needs, and provide training as needed.
  • Provide feedback and coaching, write performance plans, and sign performance evaluations.
This position is primarily remote with occasional in office meetings and training in Lakewood.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Must meet one of the following or any combination of experience/education to meet the qualifications:

  • 9 years of experience in key account management, systems analysis/management, business/operations management, business or IT consulting, strategic planning, and/or project/portfolio management, all of which involved negotiating and communicating with stakeholders and budget planning.


  • Bachelor's degree from an accredited institution in Business Administration, Computer Science, Communications, Project Management, Political Science or as determined by the Department 
  • 5 years of professional experience in key account management, systems analysis/management, business/operations management, business or IT consulting, strategic planning, and/or project/portfolio management, all of which involved negotiating and communicating with stakeholders and budget planning.

  • Additional appropriate education will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:
The preferred candidate will possess the following qualifications:
  • Additional years of experience in project planning and team development
  • Prior state, county or municipal government experience at the direct supervisory level
  • Project Management certification(s)
  • Technical expertise and project/program management experience to establish and maintain effective working relationships with external/internal customers.
  • Strong interpersonal, decision making, and managerial skills
  • Proficiency in Google applications (sheets, Docs, Meet)
  • Experience with
  • Experience in a consulting role
  • Experience with strategic planning and budgeting
  • Demonstrated verbal and written communication skills
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers. 
Conditions of Employment with the Colorado Department of Revenue:
1.   As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.

2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Applicant Checklist: 
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".

Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted.
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)

3) A chronological resume. (Late submissions will not be accepted)
4) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)

Minimum Qualifications and Comparative Analysis: 
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
  • List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 
  • Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
  • Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. 
  • Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. 
  • Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
  • Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit) 
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "" and "" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. 

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. 

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
State of Colorado
Department of Revenue

1881 Pierce Street

Lakewood, Colorado, 80214