Immigration Services Assistant (OA)
Applications for this job opportunity will be accepted from 3/22/2023 to 3/27/2023 at 11:59 PM Eastern Time, or the end of the day when we receive 350 applications, whichever comes first. This may be different than the open period of this job bulletin. Additional application instructions are included below.
This position is in the Service Center Operations Directorate, Nebraska Service Center in Lincoln, NE.
This position goes from GS-05, step 01 ($37,696 per year) to GS-07, step 10 ($60,703 per year).
As an Immigration Services Assistant (OA), you will support the Adjudication Services Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, researching, collecting, correlating and analyzing data to ensure the integrity of information and prepare reports, providing direct service to customers and their representatives, and managing files.
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
- Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits and process documents.
- Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
- Analyze incoming requests for expedited services, provide expedited services, as appropriate, and process requests.
- Maintain subject matter files, technical instructions, and operating procedures; process word processing software, graphics, database, spreadsheets, and other work processing systems used in editing/creating documents and correspondence.
- Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing); manage case files; account for file movement; conduct audits of files; act as a records liaison with other agencies.
Qualifications
GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Performing office automation duties using word processing to edit and reformat lengthy correspondence and reports;
- Creating and maintaining spreadsheets and databases;
- Responding to inquiries by phone and/or in writing;
- Reviewing and verifying accuracy and completeness of submitted documents for benefits.
OR
- You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
GS-06: In addition to the requirements at the lower grade level(s), you qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Performing complex office automation duties requiring different approaches and methods from one assignment to another;
- Reviewing and screening applications for benefits to ensure validity of documentation submitted;
- Providing routine information and assistance on applications for benefits, maintaining subject matter files, technical instructions, and/or operating procedures.
GS-07: In addition to the requirements at the lower grade level(s), you qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Analyzing and evaluating cases where expedited screening or resolution of requests for immigration benefits is necessary;
- Reviewing and screening applications for immigration benefits to ensure validity of documentation submitted and completeness of supporting documentation;
- Preparing a variety of reports utilizing numerous software applications;
- Retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing);
- Gathers, organizes, and maintains information, determines its importance and accuracy and communicates it by a variety of methods.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on the closing date of this announcement.
Other Requirements
- Typing Certification: Applicants must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed.
- General Office Skills: Applicants must possess knowledge of general office automation software, practices, and procedures.
- Physical Demands: Applicants must be able to lift up to 50 pounds.
How to Apply
Applications must be submitted through USAJOBS to be considered.
- Visit www.usajobs.gov and log in to your user account, or create an account if you do not have one.
- Once you have created an account and logged in, visit https://www.usajobs.gov/job/714368000 to view the full job opportunity announcement and apply.
- Review the entire announcement for any additional requirements of the position and the required documents.
- Follow all directions in the "How To Apply" section of the USAJOBS announcement referenced above. Your complete application and all supporting materials must be received by 11:59pm Eastern Time on the closing date of the job announcement listed in USAJOBS.