Tax Examiner I - Collections - Hybrid - Bonus Available!
Tax Examiner I - Collections - Hybrid - Bonus available!
$43,068.00 - $50,544.00 Annually
Department of Revenue
3/28/2023 5:00 PM Mountain
Hiring Pay Rate
Although a range is given, the typical starting pay for this position is $4212/month
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc.) employee wellness program and a great healthcare and retirement benefit package.
Exciting NEW Benefit!
The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!
To empower businesses and individuals through quality customer service, innovation and collaboration.
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
Description of Job
The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service. The Collection Section serves about 200,000 customers each year.
We're hiring a customer service oriented individual to be our Tax Examiner I in the Collections Section! You are responsible for answering questions and resolving account and notice issues for customers who are navigating tax collection enforcement. Most of the day, you will be answering phone calls and providing excellent customer service to taxpayers with questions. Customers who interact with you might have previously been contacted by our third-party collection agency, had their wages and/or bank account levied, a lien filed upon their property, or had a judgment entered with the court system. You'll be joining a close knit team who promotes team building and supporting each other. If you're ready to enjoy the benefits of being a State employee, then this job may be for you!
As a Collection Section team member you will:
- Research, explain, and advise taxpayers on how to comply with Colorado tax laws, especially those pertaining to outstanding tax debt and collection enforcement
- Perform research, analysis and necessary adjustments to customer accounts
- Provide high-quality customer service and de-escalate customers when necessary.
This position will be in the Lakewood office for initial training, subsequent training and/or meetings. The position will be mostly remote once the initial training is complete.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Must meet one of the following or any combination of experience/education to meet the qualifications:
- Two years of experience providing customer service in a call center environment or other public customer service environment.
- High school diploma or General Education Diploma (GED).
- Additional appropriate education will substitute for the required experience on a year-for-year basis.
The preferred candidate will possess the following:
- State experience using GenTax
- Proficient with Microsoft and Google Suite
- Experience in a fast-paced, independent and production driven environment.
- Verbal and written communication
- Experience with public facing customer service
- Experience working in a call center environment
DOR Required Skills and Competencies: Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue:
1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
Minimum Qualifications and Comparative Analysis:
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
- Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
- Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
The eligible list established from this posting may be used to fill additional vacancies.
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "email@example.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (firstname.lastname@example.org), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at email@example.com
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
State of Colorado
Department of Revenue
1881 Pierce Street
Lakewood, Colorado, 80214