Revenue Agent 4 (Lead Worker)
Revenue Agent 4 (Lead Worker)
To see the complete job posting and to apply for this job, go to wisc.jobs and search for the job posting named "Revenue Agent 4 (Lead Worker)".
Join the Department of Revenue (DOR) compliance bureau! We are a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the State Benefits, DOR offers a mentorship program, training for future leaders, and our Take 4 program that encourages four hours of training per month.
The Department of Revenue is looking for a self-motivated individual to provide leadership and direction to staff in our Compliance Bureau, State Debt Collection Unit. The position location is flexible and may be in Appleton, Green Bay; Eau Claire, Wausau; Madison, or Milwaukee.
All materials must be submitted via wisc.jobs before 11:59 p.m., Wednesday, June 5, 2024.
-Position Summary-
This position acts as a lead worker primarily responsible for administering and achieving compliance for Wisconsin's State Debt Collection (SDC) unit. An understanding of tax laws administered by the department will also be necessary. This position will help lead staff, provide training and mentoring, and oversee staff initiation of collection activities. This position is also responsible for assisting in the direction, and development of professional staff within the Compliance Bureau. Compliance Lead Workers participate in overseeing the call center, handling escalated customer calls, ensuring understanding of department procedures, and enforcing collection philosophy to maximize agent efficiency. The work is performed under general supervision of the SDC unit supervisor.
We invite you to discover what makes DOR such a great place to work.
- Join a team that promotes strong collaboration and provides opportunities for growth and professional challenge.
- Enjoy a robust training culture with a focus on professional development and career enhancement.
- Work independently with opportunities for collaboration with other members of leadership and staff.
- We support a healthy balance between your personal and professional life, including a flexible work schedule and the opportunity for a hybrid (a blend of in-office and remote work) work schedule after probation!
Benefits include:
- 40-hour work week, Paid Time Off: 3.5 weeks of vacation, 9 paid holidays, and ample sick leave
- Excellent health care benefits
- 4 hours of professional development time each month to learn and grow
- One of the best retirement systems in the country; see State Pension Funding
- Employee Assistance Program: provides State of Wisconsin employees and their household family members FREE and confidential support 24 hours a day, seven days a week, for a variety of issue.
-Salary Information-
Starting salary will be between $ 26.34/hour and $36.00/hour per hour depending on experience and qualifications. Current state employees' pay will be set in accordance with pay upon appointment provisions for the compensation plan. This classification is in pay schedule/pay range 07-03. A twelve-month probationary period is required.
-Job Details-
The department will conduct a background check, fingerprint check and tax compliance check on all finalists.
Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.
-Qualifications-
Please address the following in your résumé and/or letter of qualifications.
Minimally qualified candidates will have each of the following:
- Experience collecting delinquent debt or providing customer service by phone, in person, and/or in writing
- Experience working with Wisconsin income, sales/use, and/or withholding taxes
- Mentoring/Training experience
Well-qualified candidates will have two (2) or more of the following (in addition to the minimum qualifications):
- Experience with advanced collection actions such as legal garnishments, supplemental hearings, execution of tax warrants
- Experience collecting statewide debt, income, sales/use and/or withholding taxes
- Experience approving and/or reviewing work for quality
- Experience researching complex individual income tax topics
- Experience handling difficult or escalated customer phone calls
- Experience leading teams or projects
-How To Apply-
Apply online! To see the complete job posting and to apply for this job, go to wisc.jobs and search for the job posting named "Revenue Agent 4 (Lead Worker)". For instructions, refer to the following link: Applying to State Service. You will be required to attach a current resume and a letter of qualifications.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For tips on developing your resume and letter of qualifications, click here.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Failure to submit all required materials will result in an incomplete application and ineligibility for this position.
If you are invited for an interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.
Interview results may be reused in accordance with the State of Wisconsin interview reuse policy.
Permanent classified state employees who are eligible for consideration as a transfer or voluntary demotion should complete the online application process.
The Department of Revenue is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce.
Questions about this position can be directed to Wanda Anthony, Human Resources Specialist Senior, via email at Wanda.Anthony1@wisconsin.gov.
-Deadline to Apply-
All materials must be submitted before 11:59 p.m., Wednesday, June 5, 2024